A week ago all of our members should have received an email requesting their participation in a short survey asking about their experience at Invictus, and most importantly, how we could improve that experience.
At Invictus, our mission is to deliver excellence in fitness coaching in an environment that promotes and sustains healthy lifestyle choices, and results in a community of happier and healthier individuals. To ensure that we are living up to our mission and providing you the very best in fitness and lifestyle coaching, I would love your feedback to tell us how we’re doing, and help us figure out how we can provide even better service. We take all of the comments we receive to heart, and while we cannot promise to make every suggestion a reality, I can certainly promise that they will be considered.
We have received many surveys already, but it’s important to me to hear as many perspectives as our members are willing to share. If you did not receive an email with a survey, it is highly likely that one of two things happened: (1) it was shifted to your junk mail folder; or (2) we do not have the correct email address for you. We would be more than happy to send you another link to the survey, just let us know via email to [email protected] and we will get it out to you right away.
Of course, it is possible that you have also just been really busy and that email/survey is still sitting in your inbox unopened. Trust me, I completely understand. But I am hoping that this can serve as a gentle nudge to open that email, click the link and share your thoughts with me.
We are here for you, our members, and we genuinely want to know how you feel, what you like, and what you think we could be doing better. So, please take a moment this weekend to share with us how we can make your experience at Invictus as amazing as humanly possible.